SERVICE

Leadership

  • Associate Editor, Improving the Customer Journey and Services Experiences, Winter AMA Conference, Orlando, 2017
  • Co-Mentor, Let’s Talk About Service Workshop, Gabelli School of Business, Fordham University, 2016
  • Member, Real Time Expert Panel on Corporate Political Activism, Institute for Strategic Leadership, Drexel University, 2016-present
  • Program Committee, Association for Consumer Research Conference, Berlin, Germany, 2016
  • Executive Committee (2015-present) and Research Faculty Member (2012-present), Center for Services Leadership, Arizona State University
  • Advisory Board Member and Affiliate Scholar, Center for Customer Interface Excellence, Oklahoma State University, 2015-present
  • Affiliate Scholar, CTF Service Research Center International Network, Karlstad University (Sweden), 2014-present
  • Service Marketing Track Co-Chair, Summer AMA Conference, Boston, 2013

 Editorial Review Board Membership

  • Journal of the Academy of Marketing Science, 2015-present
  • Journal of Service Research, 2015-present
  • Journal of Business Research: Service Research Board, 2013-2016

Ad Hoc Reviewing

  • Journal of Marketing
  • Journal of Marketing Research
  • Journal of Retailing
  • Marketing Science Institute
  • MIT Sloan Management Review
  • Journal of Product Innovation Management
  • Journal of Services Marketing
  • Journal of Service Management
  • Winter & Summer AMA Educator’s Conferences
  • Association for Consumer Research Conference (ACR)
  • European Marketing Academy Conference (EMAC)
  • Global Marketing Conference
  • Academy of Marketing Science Conference & Mary Kay Dissertation Competition
  • ASU Center for Services Leadership