Editorial Review Board Membership

  • Journal of the Academy of Marketing Science, 2015-2018, 2020-2021, 2022-present
  • Journal of Retailing, 2017-2021
  • Journal of Service Research, 2015-2021
  • Journal of Business Research:
    • Technology, Interactive and Social Media Board, 2016-2018
    • Service Research Board, 2013-2018

Professional Organization & Conference Service

  • Co-Chair, Retail & Service Management track, Summer AMA Conference, Chicago, 2022
  • Research Mentor, PhD Project & ACR Mentoring Program, 2021
  • Young Scholar Faculty Mentor, Organizational Frontlines Research Symposium Workshop, San Diego, 2020
  • Member, AMA SERVSIG Emerging Service Scholar Award Committee, Frontiers in Service Conference, Boston, 2020
  • Chair, AMA SERVSIG Emerging Service Scholar Award Committee, Frontiers in Service Conference, Singapore, 2019
  • Faculty Mentor, AMA SERVSIG Doctoral Consortium, Frontiers in Service Conference, Austin, 2018
  • Co-Chair, Early Career Mentoring Program, Summer AMA Conference, San Francisco, 2017
  • Associate Editor, “Improving the Customer Journey and Services Experiences” track, Winter AMA Conference, Orlando, 2017
  • Faculty Mentor, Let’s Talk About Service Workshop, Gabelli School of Business, Fordham University, New York, 2016
  • Co-Chair, Service Marketing track, Summer AMA Conference, Boston, 2013

Research Center Affiliation 

  • Research Faculty Member, Center for Services Leadership, Arizona State University, 2011-present
  • Executive Committee, Center for Services Leadership, Arizona State University, 2015-2020
  • Real Time Expert Panel on Corporate Political Activism, Institute for Strategic Leadership, Drexel University, 2016
  • Advisory Board Member and Affiliate Scholar, Center for Customer Interface Excellence, Oklahoma State University, 2015

Ad Hoc Reviewing

  • Journal of Consumer Research
  • Journal of Marketing
  • Journal of Marketing Research
  • Marketing Science Institute
  • Sloan Management Review
  • Journal of Product Innovation Management
  • Journal of Services Marketing
  • Journal of Service Management
  • Winter & Summer AMA Educator’s Conferences
  • Association for Consumer Research Conference (ACR)
  • Society for Consumer Psychology Conference (SCP)
  • European Marketing Academy Conference (EMAC)
  • John A. Howard/AMA Doctoral Dissertation Award Competition
  • Organizational Frontlines Research Symposium (OFR) Young Scholars Competition
  • Global Marketing Conference
  • Academy of Marketing Science Conference & Mary Kay Dissertation Competition
  • ASU Center for Services Leadership
  • Alabama Retail Association – “Retailer of the Year” Review Board