Editorial Review Board Membership

• Journal of the Academy of Marketing Science, 2015-2018, 2020-2021, 2022-present
• Journal of Retailing, 2017-2021
• Journal of Service Research, 2015-2021
• Journal of Business Research:
  • Technology, Interactive and Social Media Board, 2016-2018
  • Service Research Board, 2013-2018

Professional Organization & Conference Service

• Co-Chair, Retail & Service Management track, Summer AMA Conference, Chicago, 2022
• Research Mentor, PhD Project & ACR Mentoring Program, 2021
• Young Scholar Faculty Mentor, Organizational Frontlines Research Symposium Workshop, San Diego, 2020
• Member, AMA SERVSIG Emerging Service Scholar Award Committee, Frontiers in Service Conference, Boston, 2020
• Chair, AMA SERVSIG Emerging Service Scholar Award Committee, Frontiers in Service Conference, Singapore, 2019
• Faculty Mentor, AMA SERVSIG Doctoral Consortium, Frontiers in Service Conference, Austin, 2018
• Co-Chair, Early Career Mentoring Program, Summer AMA Conference, San Francisco, 2017
• Associate Editor, “Improving the Customer Journey and Services Experiences” track, Winter AMA Conference, Orlando, 2017
• Faculty Mentor, Let’s Talk About Service Workshop, Gabelli School of Business, Fordham University, New York, 2016
• Co-Chair, Service Marketing track, Summer AMA Conference, Boston, 2013

Research Center Affiliation 

• Research Faculty Member, Center for Services Leadership, Arizona State University, 2011-present
• Executive Committee, Center for Services Leadership, Arizona State University, 2015-2020
• Real Time Expert Panel on Corporate Political Activism, Institute for Strategic Leadership, Drexel University, 2016
• Advisory Board Member and Affiliate Scholar, Center for Customer Interface Excellence, Oklahoma State University, 2015

Ad Hoc Reviewing

• Journal of Consumer Research
• Journal of Marketing
• Journal of Marketing Research
• Marketing Science Institute
• Sloan Management Review
• Journal of Product Innovation Management
• Journal of Services Marketing
• Journal of Service Management
• Winter & Summer AMA Educator’s Conferences
• Association for Consumer Research Conference (ACR)
• Society for Consumer Psychology Conference (SCP)
• European Marketing Academy Conference (EMAC)
• John A. Howard/AMA Doctoral Dissertation Award Competition
• Organizational Frontlines Research Symposium (OFR) Young Scholars Competition
• Global Marketing Conference
• Academy of Marketing Science Conference & Mary Kay Dissertation Competition
• ASU Center for Services Leadership
• Alabama Retail Association – “Retailer of the Year” Review Board