Dr. Nancy J. Sirianni (Ph.D. Arizona State University, B.A. University of Texas at Austin) works at the intersection of consumer psychology and marketing strategy to understand and innovate the customer experience. Her current research projects focus on: frontline marketing (employee-customer interactions), retail & service marketing, branding, and improving consumer health & well-being. Her pronouns are she/her/hers.
Dr. Sirianni serves on the faculty at the McCoy College of Business at Texas State University where she teaches Consumer Behavior and Marketing Management courses in the McCoy BBA program. In addition, Dr. Sirianni is a research faculty member of the Center for Services Leadership at Arizona State University. Prior to joining Texas State University, she served as Director for the Texas Master of Science in Marketing (MSM) program at the McCombs School of Business at UT-Austin. Previous to that role, Dr. Sirianni held the Jones Endowed Chair in Services Marketing, and served as a tenured Associate Professor of Marketing at the Culverhouse College of Business at the University of Alabama. Her industry background includes eight years of combined experience in consulting, marketing research, and service management with Accenture, BSI Consulting, and Insperity.
Dr. Sirianni’s research has been published in premier journals including: Journal of Marketing, Journal of Consumer Research, Journal of Marketing Research, Journal of International Business Studies, Journal of Retailing, Journal of Service Research, and Journal of Business Research among others. She reviews for a number of marketing journals, and serves on the Editorial Review Boards for the Journal of the Academy of Marketing Science and the Journal of Retailing. Her research findings have been featured in Forbes, Time, U.S. News & World Report, Harvard Business Review, The Financial Express, Science Daily, NPR, and The Washington Post Magazine. She enjoys collaborating with retail and service firms, and has conducted field experiments with IKEA, Virgin Pulse, A&W Canada, and Carpe Vino.
She was honored for her early career research contributions with the 2018 AMA SERVSIG Emerging Service Scholar Award, and she was named a Marketing Science Institute Young Scholar in 2015. Her research has won grants from the Marketing Science Institute, the Swedish Knowledge Foundation, and the Office of Research and Economic Development at the University of Alabama.
Dr. Sirianni’s work in the classroom has garnered a number of teaching awards and honors, including being listed on the 2022 McCombs BBA Faculty Honor Roll at UT-Austin, winning the 2018 Outstanding Marketing Faculty Educator Award at the University of Alabama, and she was a finalist for UA’s prestigious “Last Lecture” teaching honor in 2017. She has taught Introduction to Marketing, Marketing Management, Marketing Research/Information & Analysis, Service Marketing Strategy, Managing Service Excellence, and Consumer Behavior, and enjoys bringing marketing concepts to life in her undergraduate, masters, and doctoral courses.
She lives in Austin, Texas, with her husband and their two beloved dogs.